Privacy Policy and Contact Consent

Grace White Insurance, doing business publicly as Grace White Insurance, respects your privacy. This policy explains the information we may collect through our website, forms, scheduling tools, phone, text, email, and insurance-service interactions; why we use it; when it may be shared; and the choices available to you.

This policy applies to Grace White Insurance's website and agency-controlled communications. An insurance carrier, coverage provider, government website, or other third party may maintain its own privacy policy and practices.

Information we may collect

The information collected depends on how you interact with Grace White Insurance and the type of insurance assistance you request.

Information you provide

This may include:

• Name and contact details (email address, telephone number)
• Texas ZIP code and general property or business location
• Preferred contact method, timing, and appointment availability
• Insurance category, product interest, coverage timing, and specific questions
• Household, property, vehicle, business, employee, health coverage, life insurance, retirement, or Medicare context relevant to your inquiry
• Current policy, renewal dates, enrollment deadlines, or claim history
• Appointment details and direct communications with Grace White
• Consent and communication preference records
• Documents or records submitted through an approved secure intake process

Information collected automatically

When you browse or interact with the website, technical information may be collected automatically, including:

• Device, operating system, and browser type
• Internet Protocol (IP) address and approximate geographic region
• Pages viewed, links clicked, session timestamps, and navigation pathways
• Referring URL, campaign source, or search engine data
• Form performance, error logging, diagnostic telemetry, and fraud prevention signals

How we use information

Grace White Insurance may use collected information to:

• Respond to questions, quote requests, and consultation inquiries
• Schedule and conduct insurance consultations via phone, video, or appointment
• Route your request to the appropriate Texas carrier or underwriting market
• Evaluate product availability, underwriting criteria, and eligibility
• Prepare, present, or support insurance quotes, applications, and policy reviews
• Communicate regarding active policies, renewals, rate adjustments, or annual reviews
• Maintain communication records, opt-in consents, and client history
• Operate, secure, troubleshoot, and enhance website performance
• Comply with Texas Department of Insurance regulations, carrier partner rules, and legal recordkeeping standards
• Protect against fraud, unauthorized transactions, or security incidents

How information may be shared

Grace White Insurance shares information strictly as necessary to provide insurance advisory and brokerage services:

• Insurance Carriers & Providers: Transmitted to appointed insurers to generate formal quotes, underwrite risks, or bind requested coverage.
• Authorized General Agents & FMOs: Field Marketing Organizations and wholesale distributors that facilitate carrier contracting, quoting tools, or enrollment.
• Operational Service Providers: GoHighLevel (client relationship management, form handling, and appointment booking), website hosting infrastructure, secure document systems, and telecom providers.
• Legal & Regulatory Authorities: State insurance regulators, law enforcement, or legal authorities when required by subpoena, court order, or mandatory TDI compliance.

SMS / Mobile Data Protection: Grace White Insurance does not sell, rent, or share personal phone numbers or mobile opt-in data with third parties or affiliates for marketing or promotional purposes.

Sensitive information safeguards

Do not submit sensitive personal identifiers—such as Social Security numbers, banking details, payment card numbers, complete medical histories, or driver's license scans—through general website contact forms, unencrypted emails, or open text messages.

When sensitive underwriting records are required, Grace will provide an encrypted, secure file upload channel or direct carrier portal.

Phone, text, and email communications

By submitting your contact information, you agree that Grace White Insurance may contact you regarding your insurance inquiry via phone call, email, or SMS text message.

• Consent to receiving communications is not a condition of purchasing insurance coverage.
• Standard message and data rates may apply depending on your mobile carrier plan.
• You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact the agency.
• You may unsubscribe from email updates via the link at the bottom of any email message.

Data retention & security

Grace White Insurance maintains records only as long as necessary to fulfill the requested insurance services, satisfy Texas Department of Insurance compliance guidelines, and maintain audit logs. Reasonable administrative, physical, and technical safeguards are maintained to protect data from unauthorized access or disclosure.

Your privacy choices

Under applicable privacy laws, Texas residents have the right to request access to the personal information held by Grace White Insurance, request corrections of inaccurate data, or request deletion where permitted by regulatory recordkeeping laws.

To submit a privacy inquiry, email info@gracewhiteins.com with the subject line Privacy Request or call Grace White at (210) 328-9813.

Children's privacy

This website is directed toward adults seeking insurance products. We do not knowingly collect personal information from individuals under the age of 13.

Contact Grace White Insurance regarding privacy

• Legal Entity: Grace White Insurance
• Agency Principal: Grace White
• Direct Phone: (210) 328-9813
• Direct Email: info@gracewhiteins.com
• Service Area: Statewide across Texas