Accessibility Commitment & Statement

Grace White Insurance is committed to ensuring digital accessibility for people of all abilities, including individuals with visual, auditory, cognitive, and motor impairments. We strive to provide an inclusive digital experience and are actively enhancing usability across all desktop and mobile devices.

Our accessibility standards & guidelines

We aim to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA recommendations. Key accessibility principles built into the architecture include:

• Semantic Structure: Consistent heading hierarchies, descriptive landmark elements, and clear document titles.
• High Contrast & Typography: Large font sizes (18px+ base body), enhanced 1.85 line-heights, and strong contrast ratios suited for older adults and individuals with low vision.
• Keyboard Navigability: All interactive elements, menus, mobile drawers, and buttons can be navigated and triggered via standard keyboard tabs and keystrokes.
• Visible Focus Indicators: High-visibility focus rings highlighting active inputs and links.
• Alternative Text: Informative text descriptions for images, brand assets, and badges.
• Accessible Controls: Explicit form field labels, clear instruction text, and accessible error messaging.
• Responsive Scaling: Fluid layouts that support up to 200% zoom without loss of functionality or horizontal scroll clipping.

Third-party content and tools

Some website functions are provided by third-party systems, such as GoHighLevel appointment schedulers, insurance carrier quote forms, and mapping utilities. While we work to ensure our partners provide accessible interfaces, we do not directly control third-party software codebases.

If you encounter a barrier while using an embedded tool or form, please contact Grace White directly so we can provide immediate personal assistance through an alternate method.

Request assistance or report an accessibility barrier

If you have difficulty accessing any part of the Grace White Insurance website, need insurance documentation in an alternative format, or require accommodations, we are here to assist you:

• By Telephone: Call (210) 328-9813 to speak directly with Grace White.
• By Email: Email info@gracewhiteins.com with the subject line Accessibility Assistance.
• By Video or Appointment: We can arrange one-on-one guided reviews over telephone or video call.

Feedback and ongoing improvements

We view accessibility as an ongoing responsibility. We routinely test key user pathways and welcome feedback from clients and visitors. Please let us know how we can make your experience easier.